The Real Redux
(this post had originally started out as a response to Jay Rosen's comment here, but then one thing led to another and, well, you know how these things happen...) Google search: "I hate RealNetworks": 92 results Google search: "I love RealNetworks": 0 results Real *is* an interesting case. One line of discussion could be: "How does a company that brutalizes customers, ruins desktops, forces actions, and bombards users with phony upgrade messages stay around?" However, I think the crunchier aspect is to ask the question "What are customers who are feeling brutalized doing about it? And how?" Since there seems to be...(more) Part of The Social Customer Manifesto
Written by Christopher Carfi_ on December 6th, 2004 with comments disabled.
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